What is the cost to an outside care provider or vendor?

A charge of $9.00 per month, per individual vendor, gives a third-party care provider or vendor unlimited access to all Accushield partner communities as long as the community’s requirements are met. For more billing information see our Help pages.

Why do outside care providers or vendors pay a monthly fee?

The fee is for the Collection, Validation and Management of their credentials and visit information, based on the community’s requirements for safety and security. If the community performed the same task, they would typically charge the vendor for the expense involved in performing this function.

How do I become Accushield credentialed? How do I pay?

See your Help page for credentialing and payment information or download a registration packet for step-by step instructions.

Do I need to go through the Accushield screening and credentialing process if my company already requires these credentials?

Yes. Each Accushield partner community has asked us to verify, store and manage all third-party credentials to ensure that their specific requirements are met.

Do I have to provide my Social Security Number or Drivers License Number?

No, in fact Accushield will not accept any documentation with private information included (i.e. Social Security Number, DL Number, etc.).

Why do I need a badge and what does it mean?

The badge validates for staff and residents that you are compliant with the community’s requirements and policies and that you have signed in using the Accushield Visitor Management System.

What do I do if I am at a community to see more than one resident?

You have the ability to select more than one resident on the Accushield kiosk when you sign in.

What if an emergency arises and I don't have time to sign in?

We understand that situations may occur where signing in could be an issue.  We ask that you tend to the emergency first, but after the situation is under control, please sign-in so that all records are complete and so you are accounted for in the case of a community emergency.

I can't remember my PIN. How do I retrieve it?

From the PIN screen on the kiosk select ‘I forgot my PIN’.  You will then receive a text to the mobile number you entered on the kiosk during your initial registration. You can also call 800.478.5085 for assistance.