Support & FAQs

Need Help? Submit a Ticket.

You can submit a ticket through FreshDesk to our credentialing team or accounting team. You can track all open and closed tickets through your FreshDesk account.

Agency & Vendor Support

(800) 478-5085, Ext 1

Community Support

(800) 478-5085, Ext 2

Billing Support

(800) 478-5085, Ext 1

Frequently Asked Questions

What sets Accushield apart from other Visitor Management Sytems?

The Accushield visitor management system has the capability to screen and credential third-party healthcare providers (i.e. Private-duty aids, Home Health, and Hospice) and other vendors. As well, Accushield is focused solely on the senior living industry and was developed by community operators.

How much does the Accushield sign-in system cost?

Communities vary significantly in size and care levels, we ask for 10 minutes to understand your needs so we can quote you our best available pricing.

How many Accushield sign-in tablets do I need in my community?

Most of our customers place an Accushield sign-in tablet at main entrances to their community.

Why do I need a badge and what does it mean?

The badge validates for staff and residents that you are compliant with the community’s requirements and policies and that you have signed in using the Accushield Visitor Management System.

Does namebadge tape come with the Accushield purchase?

Yes, name badge tape comes with the Accushield purchase.

How do I complete the registration process and become compliant with the community?

  1. Sign-in at any Accushield kiosk. Your sign-in is the first step in complying with a community’s policies and indicating that you want to continue to conduct business on their property.
  2. Download a registration packet. Click on the preceding link or on the Download Registration Packet button at the top of the Accushield website. Once the Registration Site is visible, select the state in which you do business. Then select the community that you or your employee will be visiting. If you visit multiple communities under common ownership, you can register by choosing a single community and completing the registration process. Your registration will then cover the initial registration for all of the communities in that state under common ownership. Following the community selection, please select either the Agency or Self-Employed Registration Packet option. The correct Registration Packet will then be downloaded for your use.
  3. Complete the registration packet and submit the specific credentials and other documentation required by the community. On page 2 of each packet, there is a list of requirements specific to the community you visit. Once the registration form and corresponding documentation are complete, you can either email or fax them to Accushield per the instructions included in the packet.

What is Accushield and what does it mean to me?

Senior care communities across the country are contracting with Accushield to manage their sign-in compliance and the credentialing of vendors who work in their communities.

Owners have the right to set and enforce standards of access for visitors, including the vendors and caregivers who seek to conduct business on their property. In addition, many states and localities have statutes and regulations governing minimum standards of care as well as safety and security requirements for licensed senior living communities. Accushield provides a tool to support communities in their efforts to provide the highest level of care and safety for their residents. Accushield enhances your safety, too!

Caregivers and vendors appreciate communities with systems that promote safety and peace of mind for everyone concerned, systems that are commonplace in other vulnerable domains such as child care entities, schools, and hospitals.

Partner communities require that visitors or vendors who are onsite sign-in and sign-out at the Accushield kiosk. Once a vendor signs in, he or she has 30 days to submit the credentials required by the community in order to be approved for continued access to the community

What is the cost of credentialing for a third party care providers and vendors?

A charge of $9.00 per month, per individual vendor, gives a third-party care provider or vendor unlimited access to all Accushield partner communities as long as the community’s requirements are met.

What is the fee?

The fee is $9/month per individual vendor. The fee provides credentialed vendors with unlimited visits to any Accushield partner community!

What benefits are included in the fee?

The fee covers the cost of collecting, validating, and managing your credentials and visit information. If the community performed the same task, they would typically charge the vendor for the expense involved in performing this function.

Does Accushield offer a non-credentialing visitor sign-in system?

While we wholeheartedly believe in credentialing all third-party healthcare providers and vendors in senior living communities we do offer a more basic sign-in system that does not credential.

Why do third-party care providers and vendors pay a monthly fee?

The fee is for the collection, validation, and management of their credentials and visit information, based on the community’s requirements for safety and security. If the community performed the same task, they would typically charge the vendor for the expense involved in performing this function.

Do I need to go through the Accushield credentialing process if my company already requires this?

Yes. Each Accushield partner community has asked us to verify, store, and manage all third-party credentials to ensure that their specific requirements are met.

Do I have to provide my social security number or driver's license number?

No, in fact, Accushield will not accept any documentation with private information included (i.e. social security number, DL number, etc.)

Does the Accushield system credential families & friends?

The Accushield visitor sign-in system is not designed to credential families and friends. We believe the greatest risks to the residents reside with third-party healthcare providers and vendors that provide service in private resident areas.

What if an emergency arises and I don’t have time to sign-in?

We understand that situations may occur where signing in could be an issue. We ask that you tend to the emergency first, but after the situation is under control, please sign-in so that all records are complete and so you are accounted for in the case of a community emergency.

I can’t remember my PIN. How Can I retrieve it?

From the PIN screen on the kiosk select ‘I forgot my PIN’. You will then receive a text to the mobile number you entered on the kiosk during your initial registration. You can also call 800.478.5085 Ext. 1 for assistance.